Delivering a leading outsourced ATM managed service
A large multi-national bank was looking to improve the availability of 1,600 off-site ATMs while significantly reducing their cash holdings and costs. The bank used a large in-house team to forecast the cash requirements for its branches and ATMs.
The Bank selected Vaultex to provide forecasting services under an outsourced Managed Service contract.
Project managementOur methodical approach ensured a smooth transition that produced compelling results from day one.
Selecting the right technologyWe conducted thorough research into the forecasting software market to find the right solution.
A seamless serviceWe replicated key parts of the service and formed a dedicated Forecasting team, sharing knowledge, best practice and transferring existing Bank employees to Vaultex.
Continuous improvementWe introduced a programme of process improvements during the second phase of the transition to generate further cost savings and enhance the overall service.
30% reduction in issue resolution time: Improved availability of ATM estate, with a 30% reduction in issue resolution time
Reduced operational costs: Reduced costs by ~£3m per annum
Reduced residual cash levels: Significantly reduced residual cash levels from those achieved by the Bank
A single accountable contractor: A single accountable contractor gives customers greater visibility of their end-to-end estate