Delivering a leading outsourced ATM managed service

Background

A large multi-national bank was looking to improve the availability of 1,600 off-site ATMs while significantly reducing their cash holdings and costs. The bank used a large in-house team to forecast the cash requirements for its branches and ATMs.

The Bank selected Vaultex to provide forecasting services under an outsourced Managed Service contract.

Approach

  • Project management

    Our methodical approach ensured a smooth transition that produced compelling results from day one.
  • Selecting the right technology

    We conducted thorough research into the forecasting software market to find the right solution.
  • A seamless service

    We replicated key parts of the service and formed a dedicated Forecasting team, sharing knowledge, best practice and transferring existing Bank employees to Vaultex.
  • Continuous improvement

    We introduced a programme of process improvements during the second phase of the transition to generate further cost savings and enhance the overall service.

Customer Benefits


30% reduction in issue resolution time: Improved availability of ATM estate, with a 30% reduction in issue resolution time

Reduced operational costs: Reduced costs by ~£3m per annum

Reduced residual cash levels: Significantly reduced residual cash levels from those achieved by the Bank

A single accountable contractor: A single accountable contractor gives customers greater visibility of their end-to-end estate