Advising an iconic global retailer on cash automation


Hamleys, the world-famous toy retailer, required an independent expert to complete a business case for cash automation technology. This would enable the removal of the cash office function and improve control over losses and forgeries, without impacting reconciliation.


  • A methodical approach

    We immersed ourselves in Hamleys' company culture through store visits, process mapping and discussions with subject matter experts to understand the key drivers, strategic objectives and challenges.
  • Benchmarking

    We measured the effectiveness of the processes against the flagship store and benchmarked efficiency by store.
  • Target Operating Model

    By applying best practice and using our knowledge from similar businesses and the cash industry – we created a target operating model to meet our client’s objectives.

Customer Benefits

Savings: Saving of over £15,000 per store in scope by removing the cash office function from their stores.
“ Vaultex’s approach and delivery was of an excellent quality and highly professional throughout. Their deep knowledge of cash automation in particular assured us that we would not leave any stone unturned when considering solutions, and their reports were clear, structured and very well presented. I would have no hesitation in recommending Vaultex to any other retailer who want to review their cash management.”

David Oakley | Head of Information Technology at Hamleys of London